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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- Bitlocker recovery key not working

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02-03-2025 02:51 PM
My recovery key is not working. I woke up to the blue screen asking for the bitlocker recovery key. I managed to find it and put it in but it does not work. I have made sure time and time again that it’s the correct one and that I am putting in the correct numbers too. Once I put in the recovery key, it loads for about 30 minutes and takes me right back to the blue screen asking for it all over again. It gives me this: Stop Code: INACCESSIBLE BOOT DEVICE. I have tried asking all over different platforms for advice in which I’ve tried EVERY SINGLE suggestion given but nothing is working or the options they are telling me to press in certain screens aren’t showing up on my end. I tried Esc in start up and nothing. I’ve also tried F10, F11, F12 and every other F you can think of and nothing is working. I’m unable to reinstall windows or turn this thing off. I cant factory reset either. I do not know what to do anymore. I don’t even know if I’m putting this question in the correct category but I pray someone out there can help me😭 I have also ran a diagnostic on my laptop and it says everything passed. Idk what is going on
02-03-2025 03:39 PM
Check to see if there is a hardware problem.
Tap the ESC key after powering on. Tap it once a second after you see the LEDs on the keyboard flash. When you see the startup menu, press F2 to run diagnostics.
If a component fails during the UEFI test then Click here to check warranty
Click here for world-wide contact info
Or contact the closest authorized service center
If you pass diagnostics then it may be a bitlocker problem. There are know problems with bitlocker and windows 11 as described here
Bitlocker is a microsoft product and you might get better help at their community
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