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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Operating Systems and Recovery
- Bitlocker recovery key

Create an account on the HP Community to personalize your profile and ask a question
06-13-2025 07:10 AM
Hi @Pratham26,
Welcome to the HP Support Community.
Thank you for posting your query. I will be glad to help you.
We understand how important it is to access your device, and we're sorry you're experiencing issues with the BitLocker recovery key. While we’d love to assist you over the phone, unfortunately, support in the community is limited to posts only. However, we’re here to guide you every step of the way.
To help you retrieve your BitLocker recovery key, we recommend following the step-by-step instructions in the official HP support guide here:
🔗 HP PCs - Using BitLocker and finding the recovery key (Windows 11, 10) | HP® Support
This article includes detailed instructions on how to:
- Check if the recovery key is linked to your Microsoft account
- Explore other locations where the key might be stored
- Understand why BitLocker may have been triggered
If you’re still unable to retrieve the key after following the guide, feel free to reply to this message with any specific error messages or details — we’ll be happy to assist further.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
VikramTheGreat
HP Support