• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-20-2021 10:12 AM

HP Recommended
Product: Hp all in one desktop

After logging into my account, my homescreen is black and I can only see the mouse. When I restart it, it takes a long time for it to come back up. I just dad an update a week or 2 ago and it hasn't been right since.

1 REPLY 1

‎12-21-2021 12:06 AM

HP Recommended

@AshleyR1 --  When I restart it, it takes a long time for it to come up. 

 

That could be a symptom of a "failing" disk-drive.

 

>  my home-screen is black and I can only see the mouse. 

 

If Windows is unable to load your "profile" (your wallpaper and desktop icons), possibly due to disk-drive problems, it tries to load an "emergency" desktop.

 

Restart your HP computer, and immediately start tapping the ESC key, until you see a menu. On that menu, launch the HP Hardware Diagnostics, and choose to run the "short" (about one minute) DST (Disk Drive Status Test). If you get a "fail", you definitely need to replace the disk-drive.

 

There might be enough "residual" life in your disk-drive to make a backup of your personal files.

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.