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Black screen. Screen resolution out of range.

HP Recommended
Pavillion 500 Prod. #-G5B60AV#ABA
Microsoft Windows 8.1 (64-bit)

I accidently  changed the screen resolution on my PC. When I clicked "Apply" the screen went black. When I turn on the PC now, the monitor displays "Input Signal Out Of Range" Change settings to 1600X900-60Hz.

I tried pressing the F8 key when starting the PC but that did not work. Someone told me to do that to get to "Safe Mode". Can you help me?

HP Support Agent
HP Support Agent
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@Bllueeyes13 Here's what you need to do, to identify the issue and resolve it accordingly: Click here for details on the message "out of range",

  • And If not done already, check if it works fine on the BIOS screen to identify if it's either a hardware or a software issue:
    • If it works fine on the BIOS (Accessed while tapping F10 during a restart) it's a software issue & I suggest creating a new user account to check if that works better, for starters)
    • However, if it doesn't work within the BIOS either, I'm afraid it's a hardware malfunction.

While you respond to that, I have a few more steps that should help:

Attempt to run a test from the HP hardware diagnostic tool, using this link: Click here for details.


If the display isn't appearing normal on the diagnostics, it could again, determine a hardware failure,

If it works on bios & the hardware tests passed: please update the BIOS, Chipset & Graphics card drivers from the HP website using this link: Click here


P.S: Welcome to HP Community 😉


Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

I am an HP Employee

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