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- Black screen. Screen resolution out of range.

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01-12-2020 03:35 PM
I accidently changed the screen resolution on my PC. When I clicked "Apply" the screen went black. When I turn on the PC now, the monitor displays "Input Signal Out Of Range" Change settings to 1600X900-60Hz.
I tried pressing the F8 key when starting the PC but that did not work. Someone told me to do that to get to "Safe Mode". Can you help me?
01-14-2020 05:46 PM
@Bllueeyes13 Here's what you need to do, to identify the issue and resolve it accordingly: Click here for details on the message "out of range",
- And If not done already, check if it works fine on the BIOS screen to identify if it's either a hardware or a software issue:
- If it works fine on the BIOS (Accessed while tapping F10 during a restart) it's a software issue & I suggest creating a new user account to check if that works better, for starters)
- However, if it doesn't work within the BIOS either, I'm afraid it's a hardware malfunction.
While you respond to that, I have a few more steps that should help:
Attempt to run a test from the HP hardware diagnostic tool, using this link: Click here for details.
If the display isn't appearing normal on the diagnostics, it could again, determine a hardware failure,
If it works on bios & the hardware tests passed: please update the BIOS, Chipset & Graphics card drivers from the HP website using this link: Click here
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