Black screen unresponsive

[881CJ]

My all-in-one turns on and has a black screen. It was on earlier in the day and wouldn’t come out of sleep mode. I’ve attempted different restarts that I’ve seen recommended, but nothing changes. The USB ports seem unresponsive too. I’m not sure my keyboard and mouse currently have any effect on the desktop. 

[Echo_Lake]

@881CJ

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Before troubleshooting startup issues, remove or disconnect all discs and devices from the computer.

• Step 1: Remove discs and devices
• Step 2: Perform a hard reset
• Step 3: Run hardware diagnostic tests
• Step 4: Refresh or reset your PC. Click here: https://support.hp.com/in-en/document/c04718479 to complete the troubleshooting steps. By the end of the article, you will be able to fix the issue.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[lorinlath]

HP desk top Serial 8CC6351HKH,model V8Q20AA.I need a recovery disk sent to me 8230 sedgefield  dr,Pensacola, FL 32507

[lorinlath]

My pc wont come on i cant do anything

[881CJ]

Spoiler

I went through all the troubleshooting options with the virtual assistant up to removing and reinserting the RAM and hard drive. Nothing changed. There are no beeps or unusual flashing with the power light for guidance either.  Any further thoughts? 

[Echo_Lake]

@lorinlath

Thank you for posting back. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​

[i386]

@lorinlath

Why did you post your home address? Very dangerous you know this is a public forum? Also didn't you see warning about fraud and scammers? Please edit your post and remove the address.

[881CJ]

I went through all the troubleshooting options with the virtual assistant up to removing and reinserting the RAM and hard drive. Nothing changed. There are no beeps or unusual flashing with the power light for guidance either.  Any further thoughts? 

[Echo_Lake]

@881CJ

Thank you for posting back. 

This sounds like hardware related issue with the computer as it's not powering on. 

I would request you to reach out to our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.