cancel
Showing results for 
Search instead for 
Did you mean: 
881CJ
Level 1
4 2 0 0
Message 1 of 9
1,690
Flag Post

Black screen unresponsive

HP Recommended
HP TouchSmart 610
Microsoft Windows 10 (64-bit)

My all-in-one turns on and has a black screen. It was on earlier in the day and wouldn’t come out of sleep mode. I’ve attempted different restarts that I’ve seen recommended, but nothing changes. The USB ports seem unresponsive too. I’m not sure my keyboard and mouse currently have any effect on the desktop. 

8 REPLIES 8
Echo_Lake
HP Support Agent
HP Support Agent
24,988 24,942 1,163 1,196
Message 2 of 9
Flag Post
HP Recommended

@881CJ

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Before troubleshooting startup issues, remove or disconnect all discs and devices from the computer.

  • Step 1: Remove discs and devices
  • Step 2: Perform a hard reset
  • Step 3: Run hardware diagnostic tests
  • Step 4: Refresh or reset your PC. Click here: https://support.hp.com/in-en/document/c04718479 to complete the troubleshooting steps. By the end of the article, you will be able to fix the issue.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
lorinlath
New member
2 2 0 0
Message 3 of 9
Flag Post
HP Recommended

HP desk top Serial 8CC6351HKH,model V8Q20AA.I need a recovery disk sent to me 8230 sedgefield  dr,Pensacola, FL 32507

Tags (1)
Was this reply helpful? Yes No
lorinlath
New member
2 2 0 0
Message 4 of 9
Flag Post
HP Recommended

My pc wont come on i cant do anything

Was this reply helpful? Yes No
881CJ
Author
Level 1
4 2 0 0
Message 5 of 9
Flag Post
HP Recommended
Spoiler
I went through all the troubleshooting options with the virtual assistant up to removing and reinserting the RAM and hard drive. Nothing changed. There are no beeps or unusual flashing with the power light for guidance either.  Any further thoughts? 
Was this reply helpful? Yes No
Echo_Lake
HP Support Agent
HP Support Agent
24,988 24,942 1,163 1,196
Message 6 of 9
Flag Post
HP Recommended

@lorinlath

Thank you for posting back. 

 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​

 

 

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
i386
Level 3
80 62 0 6
Message 7 of 9
Flag Post
HP Recommended

@lorinlath

 

Why did you post your home address? Very dangerous you know this is a public forum? Also didn't you see warning about fraud and scammers? Please edit your post and remove the address.

Was this reply helpful? Yes No
881CJ
Author
Level 1
4 2 0 0
Message 8 of 9
Flag Post
HP Recommended

I went through all the troubleshooting options with the virtual assistant up to removing and reinserting the RAM and hard drive. Nothing changed. There are no beeps or unusual flashing with the power light for guidance either.  Any further thoughts? 

Was this reply helpful? Yes No
Echo_Lake
HP Support Agent
HP Support Agent
24,988 24,942 1,163 1,196
Message 9 of 9
Flag Post
HP Recommended

@881CJ

Thank you for posting back. 

 

This sounds like hardware related issue with the computer as it's not powering on. 

I would request you to reach out to our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation