cancel
Showing results for 
Search instead for 
Did you mean: 
Famous55
New member
1 0 0 0
Message 1 of 2
221
Flag Post

Black screen with checking media presence/media present/start pie over ipv6

HP Recommended
Pavilion 23
Microsoft Windows 8.1 (64-bit)

The power went out yesterday and when I started the computer back up, it went to a black screen with >>Checking Media Presence, >>Media Present, >>Start PXE over IPv6. Nothing happens after that. I have a HP Pavilion TouchSmart 23 All-In-One with a Windows 8.1 OS. I’m lost!

1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,618 3,992
Message 2 of 2
Flag Post
HP Recommended

@Famous55 I suggest we perform a hardware test to identify the issue:

  • Hold the power button for at least five seconds to turn off the computer.
  • Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  • On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests
    • (If not available, we may need to Install the latest version of the HP Hardware diagnostics (UEFI) on your device using this link: Click here for details)
  • Click Extensive Test.
  • Click Run once, or Loop until error.
  • While the test is running, the time remaining and test result for each component display on the screen.

If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.

 

P.S: Welcome to HP Community 😉

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation