BluRay player does not reognize cd's or dvd's

[76grandprix]

Model # BD-2000-16 BluRay player does not recognize cd's or dvd's.  Have not been able to register product, or get product updates, as s/n is not reognized by HP.  Am using Windows 10, 32-bit, on my laptop.  Need to watch family videos over the holidays, Please Help.

[The_Fossette]

Hi @76grandprix,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that the blu-ray player is not detecting any CDs or DVDs.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the Blu-ray player was working fine?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Meanwhile, follow the steps in the below article and check if it helps.

http://hp.care/2AdP21E

Hope that answers your question and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[76grandprix]

This is an HP Blu-Ray unit, connected to the TV, not the computer.  Do not remember the last time I watched a movie on the unit, but it was most likely The Patriot (commercial DVD, not Blu-Ray).  Have unplugged unit for 1 min., thinking it would re-boot, but still no success.  Have looked for software updates for the unit, but none found on HP site compatible with Windows 10 (o/s on laptop).  Do you have any other suggestions for the unit itself?  Thanks,

76grandprix

[The_Fossette · Accepted solution]

Hi @76grandprix,

I recommend you contact HP phone support to further diagnose the issue.

Here is how you can get in touch with the phone support.

Open link: www.hp.com/contacthp/

Enter Product number or select to autodetects

Scroll down to "Still need help? Complete the form to select your contact options"

Scroll down and click on HP contact options - click on Get phone number.

Take care.

Cheers!