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HP ProDesk 600 G6 Small Form Factor PC (9AW69AV)

Hi..pls have patience to read this through as its complicated.

Its only been a few months with my Prodesk 600 G6 desktop and am facing blue screens on Windows 11. last time it was during acrobat installation this time its post undertaking mass data files transfer from my perfectly working older Windows 10 PC to this one via external USB drive.

This new PC came with 16 Gb RAM and 2TB SATA SSD  and Win 11 pre-installed.

When I got the Blue Screen first time I took it to authorised HP service center where they re-installed Windows 11. This worked for a month and then started freezing every 2-3 minutes when i started mass USB transfer of data files. Finally ending up in blue screen and the stop code. Safe mode doesn't work as it freezes while going into safe mode too.

I don't want to again spend money at service center and get Win11 re-installed only to suffer the same fate again.

 

I disconnected all external peripherals including internal optical drive and external USB disk except kbd and mouse but no luck. Is it the memory modules? Is the SSD? what could be the issue? It's not malware definitely because the files i transfer are coming from my older PC which is running perfectly fine.

(Edit) I ran memory and disk tests from BIOS. Both passed.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@fahimdxb wrote:

 

Out of curiosity, is there a way to keep a backup of this newly created OS image with all updates installed?

Rgds


You can use the Windows image backup

Is this what you are trying to do?


https://support.microsoft.com/en-us/windows/create-a-recovery-drive-abb4691b-5324-6d4a-8766-73fab304...


Did you run diagnostics first?

Tap the ESC key after powering on and press F2 to run diagnostics.
Do not allow any updates if disk or memory fail, especially a BIOS update.

Image backup of disk drive windows 11
https://www.tomsguide.com/how-to/how-to-make-an-image-backup-in-windows-11

Alternately, you can use your Client Recovery  procedure to create a USB flash that will set your system back to "Factory"

 

This package provides the Cloud Recovery Client for supported models running a supported operating system. This Client Utility enables users to download the Recovery Kit from the cloud.

https://ftp.hp.com/pub/softpaq/sp148001-148500/sp148249.exe

 

I got it here selecting window 10 but I think it actually does 11

https://support.hp.com/us-en/drivers/hp-prodesk-600-g6-small-form-factor-pc/model/2100020004?sku=9AW...

 

 


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it

View solution in original post

9 REPLIES 9
HP Recommended

Check to see if there is a hardware problem.

Tap the ESC key after powering on. Tap it once a second after you see the LEDs on the keyboard flash. When you see the startup menu, press F2 to run diagnostics.

If a component fails during the UEFI test then Click here to check warranty

If the component is not tested then possibly it is in the updated version of UEFI diagnostics.

HP releases newer UEFI diagnostics periodically.
When you select F2 during boot you are requesting UEFI diagnostics.
There is an updated diagnostics package Click Here
Look for the phrase 'issues outside the OS',
Expand the'+'symbol and click the DOWNLOAD button.
The version of the UEFI diagnostics is shown at the left of that DOWNLOAD button.
When you press F2 to run diagnostics please ensure the version is the new one.


The can be installed from a USB flash drive if necessary.

If no failure then windows drivers or file corruption could be the problem.  Try the Microsoft System File Scanner

This third party site explains how to use DISM and SFC to repair your windows system.
You need to be in windows to do the repair.  Do the SFC first.  If it reports it cannot fix the problem then do the DISM.


If windows does not start then click here get into SAFE mode.

How to use SFC or DISM to repair Windows

If you cannot get into windows safe mode then there is serious corruption on the file system.


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
HP Recommended

Thanks for the response Beemer.

Here is what I did in steps.

1. Changed existing RAM 2x8GB with newer 2x16GB. Ran Quick mem diagnostic tests. Passed. Restarted. Got a message, UEFI error - no boot device found even though SATA Lexar SSD shows up in configuration  . Checked installation date of current BIOS: 19/05/2024, Seems pretty current as authorised service center guys may have updated when I gave them for Windows re-installation last month.

2. Tried booting to safe mode, Blue screen. Stop Code. kernel Data Inpage error. Its worse now as I don't get to windows screen at all. Seems like I have lost the data.

3. Have ordered PCIe 4.0 3D NAND 1TB NVMe M.2 SSD. Seems like Lexar SATA SSD could be a problem. 

I have created an installable USB disk of Windows 11 but how would I activate it? I don't have any windows activation keys.

Thanks.

Purchased SSD reference:

https://www.amazon.ae/gp/product/B0B25NXWC7/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&th=1

 

 

HP Recommended

There is a discussion here about the stop code but I suspect memory since it was booting OK before the memory upgrade.

 

Did you run the full memory test using F2 UEFI?

 

Try clearing CMOS using the "V"

 

Follow the steps below to reset computer CMOS data.

1. Turn off the computer.
2. Press and hold the Windows and the V keys.
3. While still pressing those keys, press and hold down the Power button on the computer for 2-3 seconds.
4. Release all the keys.
5. At the completion of a successful CMOS reset, a message showing CMOS Reset (502) will be displayed.
6. Restart the computer.
7. Press F10 to get in to bios. Check Date and time.
8. Press F9 to set bios defaults. Ensure secure boot is enabled.
9. save setting when you exit



If you do not see that 502 message then :

  • Turn on the computer by holding the power button down for 20 full seconds then release.
  • Press the Power button one more time (if necessary) to start the computer.
  • Tap the ESC key about once a second after you see the LEDs on the keyboard flash.
  • Do steps 7-9 above


You should have secure boot and TPM enabled.

If you have bitlocker and cleared TPM keys you need the bitlocker recovery data.

 

There are memory tests that might be better than the bios 

https://www.memtest86.com/download.htm

 

 


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
HP Recommended

Hi Beemer

Thanks for the response. I was a bit hasty and had reconciled to the eventual loss of data of past month.  Also the new
Crucial P3 Plus 1TB PCIe 4.0 3D NAND NVMe M.2 SSD had arrived. So I changed both the 2x8MB Memory Modules and the SATA SSD.

Created a Windows 11 Pro install USB. Reinstalled Windows and office and it auto activated. It undertook lots of updates of itself post installation. This seems to be much better with boot times highly highly reduced. So yes! I ended up changing hardware of about $180 over an initial purchase price of $435, in hope that I will be now able to use it 'issue free' for next 3-4 years,

Out of curiosity, is there a way to keep a backup of this newly created OS image with all updates installed?

Rgds

HP Recommended

@fahimdxb wrote:

 

Out of curiosity, is there a way to keep a backup of this newly created OS image with all updates installed?

Rgds


You can use the Windows image backup

Is this what you are trying to do?


https://support.microsoft.com/en-us/windows/create-a-recovery-drive-abb4691b-5324-6d4a-8766-73fab304...


Did you run diagnostics first?

Tap the ESC key after powering on and press F2 to run diagnostics.
Do not allow any updates if disk or memory fail, especially a BIOS update.

Image backup of disk drive windows 11
https://www.tomsguide.com/how-to/how-to-make-an-image-backup-in-windows-11

Alternately, you can use your Client Recovery  procedure to create a USB flash that will set your system back to "Factory"

 

This package provides the Cloud Recovery Client for supported models running a supported operating system. This Client Utility enables users to download the Recovery Kit from the cloud.

https://ftp.hp.com/pub/softpaq/sp148001-148500/sp148249.exe

 

I got it here selecting window 10 but I think it actually does 11

https://support.hp.com/us-en/drivers/hp-prodesk-600-g6-small-form-factor-pc/model/2100020004?sku=9AW...

 

 


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
HP Recommended

0.1 % of all devices worldwide still run Windows XP according to to ChatGpt, the friendly AI Robot, who really who really likes Linux

 


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
HP Recommended

Hi B12

I used to be of the same view and was a big proponent of SuSe linux for desktop until someone in Germany couldn't resist the offer of Redmond offices, to sell off their product to be subjected to lethal injection.

Since then, apart from MAC, unfortunately there is no better option on desktops from user friendliness perspective and MACs are expensive for common man.

Rgds

HP Recommended

Did you find the answer because i have the same problem on my hp elitedesk 809 g1 sff but instead t started after updating my gpu drivers

HP Recommended

No I did not find the answer but here is what I did.

1. Re-installed the windows having lost all data but again suffered with blue screen after i tried to install certain applications and bulk transfer of data files.

2. Bought new memory DIMMS to replace existing DIMMS and NVMe SSD to replace existing SATA SSD. Re-Installed Windows 11 pro afresh and restored all applications and data. its working perfectly till now.

My guess is, it was the memory DIMMS that were faulty.

Hope it helps.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.