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- Blue Screen - Windows won't load

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08-05-2020 01:37 PM
I bought this in December. This is the 2nd time this has happened.
I get a blue screen telling me "kmode" windows can't load. NOTHING in the troubleshooting area works. No system restore, can't boot into safe mode, etc., etc. - the only thing is to reload windows, but I can't do it from a disk - has to be a USB.
I'm getting a little tired or redoing all my programs and losing the files I have accumulated - especially if nothing is fixed and I'm going to have to do it again in two months. This is NOT the way a NEW machine is supposed to behave! HP is NO help (I don't know when they are going to figure out that FAQs are not a substitute for actual HELP - or if they give a **bleep**)
Has anyone else had this problem and found a way to FIX it?
Standard equip: Win10 home, GEFORCE GTX1660T1, i5, 8GB DDR4, 256gb Solid State HD
Thanks, Tim
08-10-2020 02:18 AM
@medfordtim, Welcome to the HP Support Community!
Apologies for the inconvenience caused. Have you run a hardware test from the UEFI screen to check the functionality of the hardware components? By this, we will get to know if this is a software or a hardware issue.
- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
- Perform System Test > Extensive test. Share the result on your next post.
Also, perform the steps mentioned in this document - Error Messages Display on a Blue Screen
Hope this helps! Keep me posted.
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Have a great day!
KUMAR0307
I am an HP Employee