• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎10-09-2019 02:01 AM

HP Recommended
Product: Z2 Tower G4 Workstation
Operating System: Microsoft Windows 10 (64-bit)

About once every 3 weeks on bootup, a blue error screen appears. My PC then has to fix the error and restart before I can enter my passcode and see my desktop. The error code is lgdkmd64.sys. After reading about some suggested fixes online, I updated my drivers but the problem has just returned this morning. I'm reluctant to do anything else suggested online without consulting hp experts.

3 REPLIES 3

‎10-17-2019 08:17 AM

HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

Your PC looks fairly new. Contact HP Support if you are in warranty (Link).

 

The error code refers to a Intel graphics driver issue or a possible hardware issue.

 

You have updated the Intel driver to the latest one at this HP Support site (Link).

 

Have you run HP Hardware Diagnostics (Link) at boot?

 

Did you run Windows System File Checker (Link)?

 

Have you verified your PC is malware free?

 

Regards

Was this reply helpful? Yes No

‎10-21-2019 06:46 AM

HP Recommended

Thank you for your reply. I have since contacted hp support, but also found the links/suggestions in your post very useful.

Was this reply helpful? Yes No

‎10-21-2019 02:52 PM

HP Recommended

Hi Jayne48,

 

You're very welcome.

 

HP should be able to sort this out for you.

 

Regards

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.