11-06-2019 03:36 PM
My computer randomly switched off and I now only have a blue screen with error message 0xc0000034 telling me my computer needs repairing because the Boot Configuration Data file is missing info. It says I need the recovery tools from my installation media but I have no idea where that might be. I ran some kind of simple and extensive hardware diagnostic test that I found on a HP Q&A page. All passed. I'm not too sure what the OS is - I think Windows 8 but don't quote me. What could I do now?
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11-07-2019 04:41 PM - edited 11-07-2019 05:23 PM
Welcome to the forum.
I am not a HP employee.
Please provide a complete HP 20 AIO product number.
This will help me to proceed with assistance.
Knowing the operating system you are now using makes it easier to tell you how to get installation media. Did you update to windows 10?
Windows 10 installation media is easier to make versus creating Windows 8.1 installation media.
I am pretty sure W8.x install media is an ISO file. You have to convert the ISO to bootable media before you can troubleshoot your problem.
I don't work with W8.x now. Microsoft may have a tool to create W8.x boot media, can't remember.
11-11-2019 12:18 AM
Thank you so much for responding and apologies for the delay. The product number is J1F89AA#ABG.
To be honest, I'm less concerned about the computer than I am the files on it and I don't really know much about any of this, so I'm worried that in attempting to repair what's going on, I will risk losing my files. Is this a possibility and if so, since the hard drive doesn't seem to be corrupted, would it be better to get it out and transferred to another computer?
11-11-2019 03:08 PM
You're very welcome.
You have a All In One PC (Link).
You should be able to get needed files off the PC if the HDD is okay. You have to disassemble the PC to remove the HDD.
You might want to find a good, local PC tech to do this if you are not comfortable with this procedure.
You would have to install this drive in a different PC to get to the drive or use a SATA to USB adapter to access this drive via a external USB port on a different PC.
You can get a Windows 8.1 ISO at this Microsoft site (Link) if you want to try fixing the boot loader.
Then download and run this Microsoft tool (Link) to convert the ISO file to bootable media.
This site (Link) explains how to use Windows installation media to repair your PC when the boot loader is corrupt.
There are a lot of steps involved in trying to fix the boot problem.