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‎07-22-2020 03:07 PM

HP Recommended
Product: Pavilion p6-2033w series
Operating System: Microsoft Windows 10 (32-bit)

I'm not a tech guru, so trying to figure this all out is difficult.  PC was working ok this morning, but was lagging..going really slow. So I shut it down to restart and a blue screen saying error: start code bad configuration . Automatic repair couldn't fix it, now it says: D:\windows\sysytem32\logfiles\Srt\SrtTrail.txt.

Need help..my wife works from home now. Thank you

1 REPLY 1

‎07-25-2020 07:26 AM

HP Recommended

@Chef-Dad

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please run a System Test to confirm the Hardware Functionality

 

- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests, then click Extensive Test.
 

If all the Test pass please perform a Reset. Link: https://support.hp.com/in-en/document/c04742289

 

Keep me posted

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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