cancel
Showing results for 
Search instead for 
Did you mean: 
4zain4
Level 1
15 11 0 0
Message 1 of 3
200
Flag Post

Blue screen after cloud recovery

HP Recommended
HP Z840
Microsoft Windows 10 (64-bit)

20200731_111642.jpgI got a blue screen after using the cloud recovery for my HP Z840, everything went very smooth till I was able to login and check the device manager to find some items are getting !,? signs and being resolved one by one. After those items were automatically installed,  BAM)). blue screen!

see attached images

 

a.jpgb.jpgc.jpg

2 REPLIES 2
4zain4
Author
Level 1
15 11 0 0
Message 2 of 3
Flag Post
HP Recommended

I have repeated all steps but this time I removed the wireless adapter. Got back to the device manager & found same items not being installed properly. Looks like windows was using the web to install the drivers for those items and this what was causing the problem. Isnt this recovery service suppose to install drivers for all items in this workstation?

0 Kudos
4zain4
Author
Level 1
15 11 0 0
Message 3 of 3
Flag Post
HP Recommended

update : I have noticed that I get the blue screen in the middle of installing an antivirus ( tried both, Avast & AVG) looks like windows defender issue. I am using a usb recovery and never had this issue before! 

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation