• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎07-31-2020 01:15 AM - edited ‎07-31-2020 01:20 AM

HP Recommended
Product: HP Z840
Operating System: Microsoft Windows 10 (64-bit)

20200731_111642.jpgI got a blue screen after using the cloud recovery for my HP Z840, everything went very smooth till I was able to login and check the device manager to find some items are getting !,? signs and being resolved one by one. After those items were automatically installed,  BAM)). blue screen!

see attached images

 

a.jpgb.jpgc.jpg

2 REPLIES 2

‎07-31-2020 02:37 AM - edited ‎07-31-2020 02:38 AM

HP Recommended

I have repeated all steps but this time I removed the wireless adapter. Got back to the device manager & found same items not being installed properly. Looks like windows was using the web to install the drivers for those items and this what was causing the problem. Isnt this recovery service suppose to install drivers for all items in this workstation?

Was this reply helpful? Yes No

‎07-31-2020 12:29 PM - edited ‎07-31-2020 12:31 PM

HP Recommended

update : I have noticed that I get the blue screen in the middle of installing an antivirus ( tried both, Avast & AVG) looks like windows defender issue. I am using a usb recovery and never had this issue before! 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.