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‎07-31-2020 01:15 AM - edited ‎07-31-2020 01:20 AM

HP Recommended
Product: HP Z840
Operating System: Microsoft Windows 10 (64-bit)

20200731_111642.jpgI got a blue screen after using the cloud recovery for my HP Z840, everything went very smooth till I was able to login and check the device manager to find some items are getting !,? signs and being resolved one by one. After those items were automatically installed,  BAM)). blue screen!

see attached images

 

a.jpgb.jpgc.jpg

2 REPLIES 2

‎07-31-2020 02:37 AM - edited ‎07-31-2020 02:38 AM

HP Recommended

I have repeated all steps but this time I removed the wireless adapter. Got back to the device manager & found same items not being installed properly. Looks like windows was using the web to install the drivers for those items and this what was causing the problem. Isnt this recovery service suppose to install drivers for all items in this workstation?

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‎07-31-2020 12:29 PM - edited ‎07-31-2020 12:31 PM

HP Recommended

update : I have noticed that I get the blue screen in the middle of installing an antivirus ( tried both, Avast & AVG) looks like windows defender issue. I am using a usb recovery and never had this issue before! 

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