-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Operating Systems and Recovery
- Blue screen and hard drive failure

Create an account on the HP Community to personalize your profile and ask a question
11-04-2023 12:44 AM
Computer showing: Blue screen with boot device not found notification.
I have run the f2 diagnostics on all hard drives and result was a black screen with notification SMART CHECK : FAILED
i also tried the reset, i.e. turning of the computer, unplugging, then the 10 second power button push, then plug in and switch on. To no avail.
is my only option a service call. Desktop out of warranty.
11-04-2023 06:39 PM - edited 11-04-2023 06:41 PM
Welcome to the HP Forum.
Please provide a specific HP Product Number to determine operating system recovery options.
It looks like the system disk has failed.
You may have to replace this drive and do a HP Cloud Recovery or a clean Windows installation on a replacement HDD or SSD.
You might be able to recover data on the existing drive by connecting this drive to a different PC as a data drive.
Or you could have a local PC Tech tackle this problem. No sense contacting HP for service since your PC is out of warranty.
Regards
11-06-2023 04:16 AM
Thanks for providing the product number.
I only see a BIOS update for your MB at this HP Site. And Computer Surgeons doesn't seem to offer a recovery kit for your PC.
So it looks like you will have to use Microsoft: W10 installation media or W11 installation media to install an operating system on a new HDD. I don't know what version of Windows you have now.
Again, you might be able to recover data on the bad drive by connecting this drive to a different PC as a data drive.
Check this HP Site for Windows Cloud Recovery options. Maybe your PC qualifies?
Regards