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User_W
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Blue screen error SYSTEM_SERVICE_EXCEPTION reoccurs after 10 minutes

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Pavilion desktop 590
Microsoft Windows 10 (64-bit)

I installed about 4 updates via HP Support Assistant. This included a BIOS update. Now, 10 minutes and around 5 seconds after the computer finishes starting up, the blue screen (BSOD) appears with code SYSTEM_SERVICE_EXCEPTION. This blue screen occurs *every time* after booting. It is consistent. I tried to roll back the BIOS update, but the BIOS gives an error, with the two different methods I've tried. 

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Echo_Lake
HP Support Agent
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@User_W
Thank you for posting on the HP Support Community.

 

I have a few troubleshooting steps we could try to fix the issue:  

Bios Recovery using a keypress combination:

  1. Turn off the computer, and then connect the power cord.
  2. Press and hold the Windows key and the B key at the same time, and then press and hold the Power button for 2 to 3 seconds.
  3. Release the Power button but continue pressing the Windows and B keys. You might hear a series of beeps.

If this recovery method fails, use another working computer to create a BIOS recovery flash drive to install the latest BIOS file.
Click here: https://support.hp.com/in-en/document/c02693833 to know more about Recovering the BIOS (Basic Input Output System)

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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