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Jackybee
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Message 1 of 2
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Blue screen error code 0xc0000098

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Example: HP Touchsmart 520 PC

Turned on computer to start work this morning and was meet with a blue screen error , I have no installation media as it all came installed ... help 

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praveen196
HP Support Agent
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@Jackybee Welcome to HP Community!

 

I reviewed your post and I understand that the computer is not booting to windows and you are getting an error message.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details.

 

  • When was the last time the computer was working fine?
  • What is the Windows version you are using?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

Meanwhile, follow the steps in the below article and check if it helps.

 

http://hp.care/2ymhlc5

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

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