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- Blue screen of death

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09-22-2021
08:38 PM
- last edited on
09-23-2021
02:15 PM
by
RodrigoB
the product name is a windows 10 I started to start up the computer and it went blue so I looked at att the things and it had shut off and troubleshoot I tried everything else and it hasn't worked and the numbers on the back of the desk top are N0B07AA -- HP 251-a123w HP
09-23-2021 09:23 AM
Bluescreen failures (i.e., BSODs) are notoriously difficult to diagnose and to fix -- far beyond what WE typically can do in this self-help Community.
You have a couple of different options to chose from ...
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The first is that of specialized forums where where folks have vast experience troubleshooting, diagnosing, and suggesting repairs for BSODs.
The community Win10 forums has a section devoted to diagnosing BSODs. So, your best bet would be to post your problem there: https://www.tenforums.com/bsod-crashes-debugging/
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The second is using free software to examine the logs that BSODs produce. This app is known as bluescreenview and is available from NirSoft, from here: https://www.nirsoft.net/utils/blue_screen_view.html
You will then have to go online to do searches with that information to get further suggestions about what to do.
Good Luck
I am a volunteer and I do not work for, nor represent, HP