Blue screen saying my pc/device needs to be repaird

[aclem6507]

My computer just showed up with the blue screen saying my computer needs to be repaired.  I am not sure what to do at this point.   Can someone help?  I recently upgraded to Windows 11 and also ran the Blue Screen with Errors test, and it came back as PASSED.  Any help is appreciated!

[Bill_To]

Greetings @aclem6507 

Upload a screenshot, using your Cell Phone, to this Forum for better assistance.

Your PC could have a hardware problem or Windows files are corrupted.

Check your PC's hardware using HP Diagnostics as follows:

Start the PC. Repeatedly tap the "ESC" key.

Select "F2". Run extensive system and component tests to confirm: a drive problem, a memory problem, or other component problem.

Let the Forum know how hardware tests go.

Regards

[aclem6507]

 

[aclem6507]

 

[aclem6507]

 

[aclem6507]

Above are my results.  This is the screen I get after I put my bitlocker recovery key in.  Thank you!

 

[Bill_To]

Greetings @aclem6507 

My pleasure.

Thanks for the images.

Your PC's hardware seems to be alive and well per HP Diagnostics.

The Elam.sys file (early launch anti-malware module) is causing your PC's bluescreen error. This system file works with Secure Boot to prevent anti-malware from running at startup.

You could try disabling Secure Boot in the BIOS. Then do an in-place upgrade if you can sign into Windows after disabling Secure Boot.

An in-place upgrade might fix this system file.

I don't have the granular Windows internals expertise required to provide a quick fix to your PC's issue.

Are you familiar using the Windows Recovery Environment (WinRE). You might be able to fix the system file, or do a system restore using the WinRE. Try the relevant tips at this Site if you can get to the WinRE.

Windows stores a backup of this system file. But you might have to do some command line wizardry to replace the damaged system file.

You may need a Windows Guru to fix this problem without having to cleanly reinstall Windows.

I know my limitations. I use Disk Imaging/cloning software to routinely create recoverable system images.

I can recover a stable system image in minutes if Windows freaks out and I can't fix the problem using the WinRE.

I try to avoid having to do a clean Windows installation whenever possible.

Maybe a different Forum member can assist.

Regards