Blue tooth keyboard does not connect when using a recovery drive for HP Omni Studio Allin0ne Desktop

[K5GP]

I created a recovery drive for my new HP Omni Studio 32 inch 4k screen PC and tested it to insure it works. All went well except on booting on the recovery drive the blue tooth mouse and keyboard did not connect to the PC so I could not make selections at the low level bootup. I also tried usb mouse and keyboard plug ins and they did not give me access to the recovery drive bootup process. The problem first occurs in selecting my keyboard. I see its on the US keyboard but I am not able to do a return or entry on a keyboard or mouse. What do I do? The recovery drive is useless if I cannot answer its questions. Please suggest a fix for this.

[Kuroi_Kenshi]

Hi @K5GP,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP Omni Studio All-in-One is not detecting your Bluetooth or USB keyboard and mouse when booting from the recovery drive, preventing you from making selections. Let’s go through a few steps to check what could be causing this.

Use Wired USB Devices During Recovery

During system recovery, Bluetooth drivers are not active — only basic USB drivers are loaded.

Make sure you are using wired USB (not wireless dongle-based) keyboard and mouse.

Plug them directly into the rear USB-A ports on the desktop, not into a USB hub or monitor.

Change USB Port Type

Some recovery environments do not recognize USB 3.0 ports until drivers load.

If your device has both USB 2.0 (black) and USB 3.0 (blue) ports, connect the keyboard and mouse to the black USB 2.0 ports.

Enable Legacy USB Support in BIOS

Turn off the PC, then power on and repeatedly press Esc to open the Startup Menu.

Press F10 to enter BIOS Setup.

Go to Advanced → USB Configuration and make sure Legacy USB Support is Enabled.

Press F10 to Save and Exit, then try booting from the recovery drive again.

Disconnect Other Peripherals

Unplug all non-essential devices (external drives, printers, hubs, etc.).

Only keep the keyboard, mouse, and recovery USB drive connected — this avoids driver or power conflicts during boot.

Recreate the Recovery Drive (if issue persists)

On another working Windows PC, create a new recovery drive using the Windows Recovery Media Creation Tool.

Use a fresh USB 3.0 drive (at least 16 GB) formatted by the tool itself.

This ensures the boot files include generic USB drivers that recognize input devices.

I hope this helps.

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Best regards,