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- Bluescreen and other crashes

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04-11-2025 07:16 AM
4 months ago I bought this HP Omen 45l. Everything was great at the beginning. Over the past month I've been getting more and more bluescreens as well as Chrome crashing.
I did already do a fresh install of Windows 11, but the errors persist. I also ran the hardware diagnostics from HP Support Assistant in extensive mode, but nothing was found. So, I'm starting to lose my marbels. I really don't know what other steps to take at this point.
Any help is greatly appreciated. Error logs below.
The chrome errors are the following:
status_access_violation
status_breakpoint
Same happens in Edge, so Chromium browsers. Haven't tested Firefox or any other tho. Occasianly it also crashes completely. Error Viewer Log entry:
Faulting application name: chrome.exe, version: 135.0.7049.42, time stamp: 0x67e3212c
Faulting module name: chrome.dll, version: 135.0.7049.42, time stamp: 0x67e3212c
Exception code: 0xc0000409
Fault offset: 0x0000000004a3f2ed
Faulting process id: 0x4DB8
Faulting application start time: 0x1DBAA2537402C5E
Faulting application path: C:\Program Files\Google\Chrome\Application\chrome.exe
Faulting module path: C:\Program Files\Google\Chrome\Application\135.0.7049.42\chrome.dll
Report Id: 476343b2-9a27-4ea2-b0c6-dd35af434895
Faulting package full name:
Faulting package-relative application ID:
Then there are also the bluescreens PAGE_FAULT_IN_NON_PAGED_AREA and IRQL_NOT_LESS_OR_EQUAL
PAGE_FAULT_IN_NON_PAGED_AREA:
The computer has rebooted from a bugcheck. The bugcheck was: 0x00000050 (0xffffa608e5e9f89f, 0x0000000000000002, 0xfffff80042ba16e8, 0x0000000000000002). A dump was saved in: C:\WINDOWS\Minidump\041125-16203-01.dmp. Report Id: 2663b811-69dd-4782-abf6-5c4c043062c2.
Minidump of PAGE_FAULT_IN_NON_PAGED_AREA analyze:
IRQL_NOT_LESS_OR_EQUAL:
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000000a (0x000000000000000a, 0x0000000000000002, 0x0000000000000000, 0xfffff801b4a84819). A dump was saved in: C:\WINDOWS\Minidump\040925-16890-01.dmp. Report Id: ff24e59b-6986-4d96-9151-c9c424a241da.
Minidump IRQL_NOT_LESS_OR_EQUAL:
04-12-2025 08:25 AM
Hi @SnotMcBooger,
Welcome to the HP Support Community!
Thanks for reaching out about your query regarding your PC!
We're thrilled to have the opportunity to assist you and provide a solution.
Try these steps:
Update Drivers:
- Ensure all drivers are up to date. Use the HP Support Assistant for automatic updates:
- Open HP Support Assistant.
- Go to the My devices tab.
- Click Updates > Check for updates. Follow the on-screen instructions.
Check for Windows Updates:
- Ensure you have all the latest Windows updates installed:
- Go to Settings > Update & Security > Windows Update.
- Click Check for updates.
Check Event Viewer:
- Analyse the Event Viewer for error logs that might give more insight into the blue screens and crashes:
- Press Win + X and select Event Viewer.
- Look under Windows Logs > System and Applications for any error messages.
Check for Disk Errors:
- Run CHKDSK to check for any disk errors:
- Open Command Prompt as administrator.
- Type chkdsk C: /f /r and press Enter. Follow on-screen instructions.
Disable Overclocking:
- If you have enabled any overclocking features, disable them to see if stability improves.
Reinstall Chrome:
- Reinstall Google Chrome as it is commonly involved in crashes. This might resolve browser-specific issues:
- Uninstall Chrome via Settings > Apps.
- Restart the computer.
- Download and install the latest version from Chrome's official site.
Check for Malware:
- Run a full malware scan using Windows Defender or a trusted antivirus software.
Monitor Temperatures:
- Use HWMonitor or similar software to ensure your CPU and GPU temperatures are within safe boundaries, especially during gaming or intensive tasks.
I hope this helps.
I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨
Take care and have an amazing day ahead! 🚀
Best regards,
Kuroi_Kenshi
I am an HP Employee
04-14-2025 02:18 PM - edited 04-14-2025 02:21 PM
Hi, thanks for your reply.
Update Drivers and Check for Windows Updates:
- Already did that. All up to date.
Check Event Viewer:
- Attached the logs as you can see in my post.
Check for Disk Errors:
- Already did that as well. All clear.
Disable Overclocking:
- Was never enabled.
Reinstall Chrome:
- As mentioned in the post, not only did I do that, I did a complete fresh install of Windows.
Check for Malware:
- Neither Defender, nor McAfee could find anything.
Monitor Temperatures:
- Nothing out of the ordinary.
I ran Memtest86 as well as HP Support Assistant extensive test, all clear, nothing was found.
Oh yeah, and since I assume that will be your next suggestion. I did update the BIOS as well.
So, no, the issue still persists. Especially the Chrome errors, which happened again just now while writing this.
As a side note. archiving a post after just two days is quite something.
04-17-2025 10:16 AM
Hi @SnotMcBooger,
Thank you for the response. Even though the post is archived, you can always reach out to us anytime.
Since the issue persists even after performing the provided steps, and to get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential.
To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link.
You can use this link as well:
Private Messages - HP Support Community
We're looking forward to helping you resolve this issue!
Stay tuned, and thanks for your patience!
Best regards,
Kuroi_Kenshi
I am an HP Employee