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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- Bluescreen crash

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02-13-2024 05:56 AM
My issue is that my pc crashes from time to time, i cant really find the issue and i would love some help, i use my pc mainly for playing games. I reset my pc to factory settings not long ago and since been keeping my pc updated as far to my knowledge. It started crashing recently and the error code it gives me is NET HELPMSG 2182. The only crashes i get is bluescreen crashes. How can we fix this?
I have also taken some time to scan my hardware etc earlier today and it all looked fine from the scans.
02-20-2024 02:37 PM
Bluescreen failures (i.e., BSODs) are notoriously difficult to diagnose and to fix -- far beyond what WE typically can do in this self-help Community.
You have a couple of different options to chose from ...
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The first is that of specialized forums where where folks have vast experience troubleshooting, diagnosing, and suggesting repairs for BSODs.
The community Win11 forums has a section devoted to diagnosing BSODs. So, your best bet would be to post your problem there: https://www.elevenforum.com/questions/bsod/
The community Win10 forums has a section devoted to diagnosing BSODs. So, your best bet would be to post your problem there: https://www.tenforums.com/bsod-crashes-debugging/
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The second is using free software to examine the logs that BSODs produce. This app is known as bluescreenview and is available from NirSoft, from here: https://www.nirsoft.net/utils/blue_screen_view.html
You will then have to go online to do searches with that information to get further suggestions about what to do.
Good Luck
I am a volunteer and I do not work for, nor represent, HP