Boot Disk Failure ID

[jrryan63]

I keep getting a error when my computer updates the screen will go black and give this message:

Error : No boot disk has been detected or disk has failed. I ran a diagnostic test on the system as recommended and the memory passed but the second test failed and gave this Failure ID 

PG91BH-000902-WPTX0K-60V003 code.

Can anyone help me resolve this issue?

[Paul_Tikkanen]

Hi:

Unfortunately, all the code translates to is one word...Failed.

99% of the time you get one of those failure codes, you have to replace the hard drive and reinstall the operating system.

Below is the link to the service guide for your PC.  The HDD R & R procedure can be found in this guide.

http://h10032.www1.hp.com/ctg/Manual/c03359399

You can reinstall W10 by using the media creation tool to create installation media.

https://www.microsoft.com/en-us/software-download/windows10

When you get to the installation screen that asks to enter a product key, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.