Boot deck not available

[Bcskate]

I am on my Tablet trying to get help with my desk top. It is a All in one PC.

[Raj_05]

Hi @Bcskate,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems you're encountering a "Boot device not available" error on your HP All-in-One PC 24. Here are some steps you can take to troubleshoot and resolve the issue.

Check Hardware Connections:

• Ensure that all cables are securely connected, especially the power cable and any peripherals.

Power Cycle the PC:

• Turn off the PC and unplug it from the power source.
• Press and hold the power button for about 15 seconds.
• Plug the power cable back in and turn on the PC.

Enter BIOS Setup:

• Restart your computer and repeatedly press the Esc key (or F10 for some models) right after powering it on.
• In the BIOS menu, check if the hard drive is recognized.
• If it’s not listed, there may be a hardware issue with the hard drive.

Check Boot Order:

• While in BIOS, navigate to the Boot menu.
• Ensure the hard drive is set as the primary boot device.

Run Diagnostics:

• Most HP PCs come with built-in diagnostics. You can access this by pressing Esc or F2 during boot.
• Run the hard drive test to check for any issues.

Reset BIOS to Default:

• If you're in the BIOS, look for an option to reset to default settings. This can sometimes resolve boot issues.

Check for External Devices:

• Disconnect any external devices (USB drives, printers, etc.) that might interfere with the boot process.

Recovery Options:

• If the PC still doesn’t boot, you might need to use recovery media (USB or CD) to repair the installation or reset the PC.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support