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Boot device not found, hard disk(3FO) message when computer is turned on. Ran and passed diagnostic.

HP Recommended
Example: Pavilion gaming desktop 690-00xx

I have tried the troubleshooting process on HP website. I was not able to find if I had Intel optane memory.  This is my grandsons computer, so I'm not sure what happened when it started getting this message. I'm not sure what to do next. Should I go ahead with recovery or find a service tech. 

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HP Recommended



Welcome to the forum.

I am not a HP employee.


You ran boot time HP Diagnostics on the system with a pass. 


But you get a boot device error message when you start the PC.


That's strange.


You could have Optane but 690-00xx does not allow one to check your PC's product specs.


You have a boot drive failure with a 3F0 error message. 


Run full HP Diagnostics component tests.


A recovery won't help if you have a failing disk.



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