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‎12-18-2019 05:56 PM

HP Recommended
Product: Example: Pavilion gaming desktop 690-00xx

I have tried the troubleshooting process on HP website. I was not able to find if I had Intel optane memory.  This is my grandsons computer, so I'm not sure what happened when it started getting this message. I'm not sure what to do next. Should I go ahead with recovery or find a service tech. 

1 person had the same question
1 REPLY 1

‎12-18-2019 06:32 PM - edited ‎12-18-2019 06:42 PM

HP Recommended

Greetings,

@Tenelson 

Welcome to the forum.

I am not a HP employee.

 

You ran boot time HP Diagnostics on the system with a pass. 

 

But you get a boot device error message when you start the PC.

 

That's strange.

 

You could have Optane but 690-00xx does not allow one to check your PC's product specs.

 

You have a boot drive failure with a 3F0 error message. 

 

Run full HP Diagnostics component tests.

 

A recovery won't help if you have a failing disk.

 

Regards

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