cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Locked It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
Tenelson
New member
1 0 0 0
Message 1 of 2
137
Flag Post

Boot device not found, hard disk(3FO) message when computer is turned on. Ran and passed diagnostic.

‎12-18-2019 05:56 PM

HP Recommended
Product: Example: Pavilion gaming desktop 690-00xx

I have tried the troubleshooting process on HP website. I was not able to find if I had Intel optane memory.  This is my grandsons computer, so I'm not sure what happened when it started getting this message. I'm not sure what to do next. Should I go ahead with recovery or find a service tech. 

(1)
1 REPLY 1
Grzwacz
Level 12
Level 12
6,774 6,758 638 1,525
Message 2 of 2
Flag Post

‎12-18-2019 06:32 PM - edited ‎12-18-2019 06:42 PM

HP Recommended

Greetings,

@Tenelson 

Welcome to the forum.

I am not a HP employee.

 

You ran boot time HP Diagnostics on the system with a pass. 

 

But you get a boot device error message when you start the PC.

 

That's strange.

 

You could have Optane but 690-00xx does not allow one to check your PC's product specs.

 

You have a boot drive failure with a 3F0 error message. 

 

Run full HP Diagnostics component tests.

 

A recovery won't help if you have a failing disk.

 

Regards

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation