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‎07-07-2025 06:45 PM

HP Recommended

There an boot error when I turn my pc on I need help with it

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1 REPLY 1

‎07-08-2025 06:37 AM

HP Recommended

That error typically means something has caused the bootloader to not work because of a hardware failure or something in one of the ports to mislead the boot choice.

Make sure there is no media in the card reader or any USB items plugged-in except the keyboard or mouse.

Then run the Diagnostics routine.

To run the Diagnostics routine, Start tapping the Esc key BEFORE starting the PC and then press the start button.
Keep tapping the Esc key until a popup menu shows. Then pick Diagnostics from that popup menu, F2.
Report back with the results.


I'm not an HP employee.
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