Boot error windows 10 hp AIO 800 G3, SYSTEM THREAD EXCEPTION NOT HANDLED, Netwtw06.sys

[Rafa_Martinez]

Model HP EliteOne 800 G3, serial number CZC7457CV6. When starts, appears blue screen with the message SYSTEM THREAD EXCEPTION NOT HANDLED, error Netwtw06.sys. Then, starts automatic repair, unsuccess. If I try to start in safe mode, appears another fail (critical process died).

What can I do? Thanks a lot.

[Paul_Tikkanen]

Hi:

If none of the recovery options are working, try reinstalling W10 using the HP Cloud Recovery Client software.

Run the software on another Windows PC.

https://ftp.hp.com/pub/softpaq/sp85001-85500/sp85318.exe

I have attached the instructions for use below...

[Rafa_Martinez]

Thank you. I´m on it.

[Paul_Tikkanen]

You're very welcome.

[Rafa_Martinez]

Finally, after re installing operating system from recovery media whitout results, the problem was the wifi network card. Changing it, te computer starts perfectly.

This solution was in several internet fórums, and I provided the information to HP support service from the first momento but they forced my to re install operating system, loosing information and programs (we have a particular Enterprise image) and delaying the resolution a week.

Just insisting  the technicians about the wifi network card I have managed to change it.

Please, register this error in the database for other similar cases.

Thanks

[Paul_Tikkanen]

Hi:

Glad you figured out what the issue was.

This is a peer to peer forum,  I do not work for or represent HP.

I recommend you submit your findings and recommendations to the HP executive team at the link below, for action.

https://ssl.www8.hp.com/us/en/contact-hp/connect-with-hp.html

[Rafa_Martinez]

I apologize to you. I thought you are from hp support.

Thank you so much