Boot issues, then keyboard/mouse failure after boot.

[Xeuz]

Hi there, pc has been giving me error messages and between Lazesoft/HP Support app I've deduced that one of the hard drives is about to fail. There is an Error in the SMART detection. 1720-SMART Hard Drive detects imminent failure. 

I can get the PC to boot now, but when it gets to the login screen in Windows, the keyboard and mouse both stop working. They both work during the Bios/Dos booting screens, then when Windows loads the keyboard dies, and the mouse laser turns off. I can't click or hit enter or anything on the login screen.

I want to get on there to backup the hard drive, and then maybe reinstall Windows? Maybe that can save the drive? I thought there were probably a ton of viruses hiding in it too, so a fresh install would be nice.

My guess is the drivers for the keyboard/mouse are damaged, but I don't know how to repair them. I ran a bunch of tests on the HP support app thing in the Bios/Dos screens, ran it for 2 straight days and finally got an error message (from a different test, not the one that ran for 2 days). Failure ID: M0F66W-000C8W-QDUV6K-622703

Is there a way to repair the drivers outside of Windows?

[Bill_To]

Greetings @Xeuz 

You have provided a great problem description.

All symptoms point to a failing system disk.

I would back up system disk "your user folder" data to external media as soon as possible.

It looks like you will have to remove the system disk, connect this disk to a different PC as a data drive to backup data if you can't use Windows.

You can get a M.2 PCIe NVME or SATA to USB 3 adapter to do this. I don't know your PC's storage specs when a product number is not specified.

You will have to replace the system disk. Then do a HP Cloud Recovery if your PC qualifies. 

Please provide a specific HP PC Product Number to check HP Cloud Recovery options.

You may lose data if things don't go as planned. Nothing is certain in life.

Regards

[Xeuz]

Thank you for such a swift, concise reply.

I'm going to have to open it up and figure out which drive is the sick one, then try and find one of those adaptors that will treat the drive as an external hard drive. Hopefully I will be able to back things up in time. Here are a number of screenshots I took during the process of running tests and troubleshooting.

[Bill_To · Accepted solution]

Greetings @Xeuz 

My pleasure.

Thanks for the images.

I see a smart disk failure and USB problems.

I don't think you provided a HP Desktop product number.

Newer HP PCs usually have a M.2 PCIe NVME system drive. This drive looks like a stick of gum and connects directly to the MB. It may have an attached heatsink. Or your PC may have a 2.5 SATA SSD or a 3.5 inch SATA HDD.

I would try all available USB ports when connecting the mouse and keyboard. MBs usually have more than one USB controller (front and rear).

A faulty USB controller usually means replacing the MB. Some HP PCs have integrated front and rear USB. Some HP PCs have a front panel MB USB header which is wired to the front panel assembly (USB, power button and LEDs, card reader, etc.).

You might need a local PC Tech if your PC is not in warranty.

Regards