Boot problem

[kakaconpan]

So, whenever I try to turn on my laptop a black screen appears and a menu shows up. It says: 

F1 System Information 

F2 System Diagnostics

F9 Boot Device Options

F10 BIOS Setup

F11 System Recovery

F12 Network Boot

Enter Continue Startup

For more information, please visit: www.hp.com/go/techcenter/startup

I already did everything I read to start the computer but nothing is working. All of the tests passed and nothing seems visibly wrong

[kakaconpan]

And when I press ENTER it says:

The selected Boot device failed.

[Irfan_06]

Hi @kakaconpan,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with your Laptop that is not booting up.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Please follow the below steps to fix the issue.

-Perform a power drain on your PC.

1) Unplug the power cord from the PC & wall.

2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.

5) Power on the PC and check if it boots into Windows now.

-Update the BIOS for your PC by clicking on the link.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

-Install all the pending updates for the Windows operating system following the below steps.

Go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

- If the issue still persists,  Please follow the steps below to to further troubleshoot.

Kindly refer to the steps on this link to perform system restore on your laptop and let me know if that resolves the issue.

Please click on this link to perform a recovery on your Laptop.  (Take a backup of the data before performing a recovery)

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support