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‎06-17-2021 01:15 PM

HP Recommended

Hi

It looks to me like the photo hasn't loaded properly for you so am trying again

 

Windows 10 fail to install.png

 

hope this works

vg247

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‎06-21-2021 09:40 AM

HP Recommended

I have seen that "SAFE...." error-message when trying to "upgrade" while Windows was running.

 

I never found a definite reason for it. Things I suspected:

 

* not all hardware is compatible with the latest version of Windows 10

* some "corruption" of the current Windows installation

* slightly-failing disk-drive that is not correctly storing some of the "installer" files

* bad RAM

 

Do you have a "spare" disk-drive? If so, then "experiment". Disconnect your "production" disk-drive, connect the spare, and boot from the USB memory-stick, to see if it will install. When the Installer asks for the product-key, click "I do not have one". The Installer will "call home", and retrieve the product-key that you used when you previously activated Windows. If you still have problems, your "experiment" is over. Otherwise, temporarily reconnect the "production" disk-drive, and copy all your documents/pictures/music/E-mail from "old" to "new".

 

Even better than using a "spare" disk-drive, purchase a new SSD, and install the newest Windows onto it, for a faster-running Windows. How old is your "production" disk-drive. It probably has a 1-year or 2-year warranty, and probably is well-beyond that warranty.

 

I proactively replace automobile tires before they are totally bald; I replace disk-drives that are over 5 years old.

 

 

 

 

 

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‎06-21-2021 02:57 PM

HP Recommended

Hi itsmyname

I really appreciate your thoughts and help on this. I am just an ordinary person and it sounds like this is getting

very complicated, probably far too big a problem for me.

I  don't have a spare disk drive! and have never heard of SSD. Is it external to the PC or fitted inside the computer body?

My PC is less than five years old, I think about three years so this is frustrating. 

I am thinking maybe I should cut my losses and get a new PC. What you suggest is probably beyond my capabilities.

Thanks again for your time and interest.

Kindest Regards,

vg247

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