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_EricV_
Level 2
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Message 1 of 2
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[Brand New] Slow HP Desktop slowly operating

HP Recommended
HP Slim Desktop 290-p0xxx
Microsoft Windows 10 (64-bit)
I bought this desktop brand new from Walmart about 3 months ago. When I first got it up and running, it seemed slow operating for some reason. Every time I download something, it disconnects my internet. When I play a game, it freezes and lags. I barley have any programs on it. I don't understand this. I was listening to Spotify and my internet disconnected. It seems to also do that when I download something. II clicked all the updates that came up and still acting up. It also does that when I watch Youtube, the videos buffer then stalls and takes forever to load. My laptop doesn't do this, it seem to happen on this brand new desktop. Is there a way I can fix this?
1 REPLY 1
KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@_EricV_

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

You can also refer to this Link: https://support.microsoft.com/en-ph/help/4002019/windows-10-improve-pc-performance

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

KrazyToad
I Am An HP Employee

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