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‎07-09-2022 05:16 PM

HP Recommended
Product: HP ENVY Desktop PC TPE01-3000i (4M0M1AV)
Operating System: Microsoft Windows 11

I bought my HP Envy computer on June 30, 2022 with Windows 11 from Best Buy. It is randomly going into sleep mode even if I have the settings at where the monitor never turns off and the computer never sleeps. It will do this even when I am doing something on the computer. I called Geek Squad 3 times within 3 hours on July 4. Everything they tried did nothing. I bought the computer into Best Buy on July 6. It ran normal for them. I brought it home and reconnected it. It started trying to go into sleep again. It even did this 2 times while typing this paragraph. All connections are good just like with previous computers. They will be sending a technician to my home on July 24. I was reading where other people are having the same problem with Windows 11. Is there anything that I can try that would resolve this issue?

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3 REPLIES 3

‎07-12-2022 11:42 AM

HP Recommended

@SMM1963

 

Welcome to the HP Support Community.

 

I'd love to help.

 

Let's wait for the technician here and see what happens.

 

Thanks 🙂


I am an HP Employee

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‎07-15-2022 12:28 AM

HP Recommended

I need you to text me at my mobile number or email me. I do not know when you are going to reply. If we can resolve this issue, great. If we can't, Best Buy will take this computer back and give me credit for another one. 

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‎07-18-2022 01:51 PM

HP Recommended

Is the technician still going to come?


I am an HP Employee

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