Brand new Victus PC has bluescreened and asking for a bitlocker key that I don't have

[CharlesLloyd47]

I'm setting up this PC for my dad. It was bought yesterday and was working great until I tried installing Photoshop elements 10.

It prompted a restart and went to a blue screen and is asking for a Bitlocker key... it has a recovery key ID. There is no Bitlocker key associated with the PC in his Microsoft account.

[Kuroi_Kenshi]

Hi @CharlesLloyd47,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding retrieving the BitLocker key!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Microsoft Account & Device Verification:

• Visit Microsoft's BitLocker Recovery Key page and sign in using your dad's Microsoft account. Sometimes, the key is stored here even if it wasn't manually linked.
• Check if the device is listed and see if the recovery key is available.

Check Other Devices or Accounts:

• If your dad has used another Microsoft account on this PC, try logging in with it to see if the recovery key was saved there.
• Look for any backed-up data from other devices that might have stored the key, such as another PC or cloud storage connected to the Microsoft account.

Contact Microsoft Support:

• If the key is not available through Microsoft accounts, contacting Microsoft Support can provide further assistance. They may offer methods to retrieve or reset the key.

Reset the PC (Last Resort):

• If you're unable to retrieve the recovery key and there is no crucial data on the device, consider performing a factory reset. You can usually do this by using HP’s recovery options:
  • Turn off the PC, then turn it on and start pressing F11 repeatedly until you enter the recovery environment.
  • Follow the instructions to reset the PC to factory settings, which will reinstall Windows and remove BitLocker encryption temporarily.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,