Brightness problem

[MR2617]

PRODUCT NAME: HP Laptop 15.6-eq2144au

Issue: whenever i increase the brightness of my laptop then it automatically gets decreased.

[Nal_NR]

Hi @MR2617,

Welcome to the HP Support Community. 

I'd be happy to help you! 

If the brightness of your HP Laptop 15.6-eq2144au automatically decreases when you try to increase it, this could be due to several reasons. Here are some steps to troubleshoot and fix the issue:

1. Check Power Settings:

• Adjust Power Settings:
  1. Go to Settings > System > Power & sleep.
  2. Click on Additional power settings on the right side (or Related settings).
  3. Click on Change plan settings next to your selected power plan.
  4. Click on Change advanced power settings.
  5. Expand the Display section and adjust Enable adaptive brightness settings for both On battery and Plugged in to Off.
  6. Click Apply and then OK.

2. Disable Adaptive Brightness:

In Windows Settings:

1. Go to Settings > System > Display.
2. Scroll down to Brightness and color.
3. If you see an option for Night light, ensure it's turned off or adjust its settings.

In BIOS/UEFI Settings:

1. Restart your laptop and enter BIOS/UEFI by pressing the appropriate key (often Esc, F2, or Del).
2. Look for power or display settings related to adaptive brightness or automatic brightness adjustment and disable them if available.

3. Update Graphics Drivers:

Check for Updates:

1. Right-click on the Start button and select Device Manager.
2. Expand the Display adapters section.
3. Right-click on your graphics card (e.g., AMD Radeon) and select Update driver.
4. Choose Search automatically for updated driver software.

Manually Install Drivers:

1. Visit the HP Support website or the graphics card manufacturer’s website (AMD/NVIDIA).
2. Download and install the latest drivers for your graphics card.

4. Check for HP Support Assistant Updates:

• Update HP Support Assistant:
  1. Open the HP Support Assistant application on your laptop.
  2. Check for any available updates and install them.

Please find the remaining steps in the next post. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @MR2617,

Please find the remaining steps below.

5. Check for Windows Updates:

• Update Windows:
  1. Go to Settings > Update & Security > Windows Update.
  2. Click Check for updates and install any available updates.

6. Adjust Display Calibration:

• Recalibrate Display:
  1. Go to Settings > System > Display.
  2. Scroll down and click Advanced display settings.
  3. Click on Display adapter properties for Display 1.
  4. Go to the Color Management tab and click Color Management....
  5. Select Advanced and click Calibrate display.

7. Test in Safe Mode:

• Boot into Safe Mode:
  1. Restart your laptop and hold down the Shift key while clicking Restart from the Start menu.
  2. Select Troubleshoot > Advanced options > Startup Settings > Restart.
  3. Press F4 to start in Safe Mode.
  4. Check if the issue persists in Safe Mode.

8. Check for Background Applications:

• Identify Conflicting Software:
  1. Check if any software running in the background might be affecting display settings.
  2. Use Task Manager (Ctrl + Shift + Esc) to see if any applications are using excessive resources or adjusting brightness.

If none of these steps resolve the issue, it could be related to a hardware problem, such as a malfunctioning brightness sensor or display issue. In that case, contacting HP support or visiting a service center might be necessary for further diagnosis and repair.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.