Broken pc

[Fred1723]

My PC desktop has been back to HP  3 times for repair ,it is less than a year old.It is still broken I am entitled to a replacement.Despite numerous calls and emails they are doing nothing.Should I take legal action this has been going on for about 3 months now.

[Deep_World]

Hi @Fred1723,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• What exact model of HP desktop is this?
• What specific issues are recurring after each repair?
• Did HP provide any repair case id or confirmation of what was fixed each time?
• Do you have a receipt or proof of purchase and documentation of the repair attempts?
• Have they offered any alternative resolution ?

Kindly share the previous casea id as well on private message . 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

I Hope this helps 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World