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Microsoft Windows 11

I accidentally installed the wrong drivers and restarted my pc. The pc then showed me the blue error screen. I've tried everything possible to fix the issue and nothing has worked. The last time I had a similar issue I was able to go back to what my pc was before I updated my windows at the time but this time I'm certain the problem is the drivers.

2 REPLIES 2
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Please can someone help me resolve this issue.

HP Recommended

Assuming the PC will not start, since you have a blue screen, what does it indicate on that blue screen.

You can usually force Windows to give you a bluescreen with options by trying to start 2 or 3 times one right after another, and then get this

2023-11-01 10_07_50-How to Boot Into Safe Mode on Windows 11 — Mozilla Firefox.jpg

Pick the troubleshoot as shown.  Then look for start in safe mode.  Here is a guide on how to proceed from the screen shown above.  Just scroll down until you see that screen and then follow the directions after.

https://www.howtogeek.com/750801/how-to-boot-into-safe-mode-on-windows-11/

 

You can then go to look for a restore point and pick a date before the bad drivers. 

https://www.windowscentral.com/how-use-system-restore-windows-10

If there are no restore points listed, go to device manager and pick the device that the wrong drivers were installed and tell device manager to delete the driver and then install the correct ones.  I can give you directions for that step, if you need it.


I'm not an HP employee.
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