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Krisshna
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Message 1 of 2
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Bypass automatic repair loop

HP Recommended
HP Notebook - 15-ba077ng
Microsoft Windows 8.1 (64-bit)

Suddenly my system entered automatic repair loop and the repair was not completed; I am not able to access the advanced options in troubleshoot since the password is wrong; I need to recover my password

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WAWood
Level 16
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Message 2 of 2
Flag Post
HP Recommended

@Krisshna 

Passwords simply can NOT be recovered; instead, they have to be reset.

We are not permitted to assist in resetting passwords because HP considers that a violation of customer privacy. HP can assist in resetting passwords but if your original warranty has expired, they will charge you for the assistance.

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For Admin password resets, you have to contact your regional HP Customer Support location directly for assistance.
https://www8.hp.com/us/en/contact-hp/ww-phone-assist.htm

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