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- HP Community
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- CAN I GET A NEW MOUSE FOR MY OLD WIRELESS SYSTEM?

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11-17-2019 01:12 PM
I HAVE AN OLD WIRELESS HP KEYBOARD AND MOUSE THAT DOES NOT COME UP ON THE SYSTEMS LISTED...I HAVE A HP MONITOR AS WELL BUT HAVE A DELL DESKTOP COMPUTER...MY MOUSE SEEMS TO BE "DEAD" AS THE BUTTONS DO NOT WORK ALL THE TIME AND I HAVE TO PUSH ON ONE AREA ON THE LEFT BUTTON AND SOMETIMES IT WILL WORK AND SOMETIMES IT WON'T. MY QUESTION IS CAN I JUST BUY A NEW MOUSE OR MUST I BUY THE MOUSE, KEYBOARD AND THE WIRELESS SYSTEM OR CAN I JUST BUY THE MOUSE AND WILL IT BE COMPATIBLE WITH MY WIRELESS SYSTEM?? I AM 74 YEARS OLD AND DISABLED AND WOULD LIKE TO DO THE CHEAPEST WAY POSSIBLE BUT I DON'T WANT TO BUY A MOUSE AND THEN HAVE IT NOT WORK. I MUST HAVE CONTACTED ONE OF YOUR "ELITE EXPERTS THAT WROTE BACK AND TOLD ME HE DOES NOT ANSWER MY TYPE OF QUESTION THAT I NEED TO CONTACT "THE COMMUNITY" AND HIS COMMENT WAS VERY EMBARRASSING TO SAY THE LEAST...THANK YOU FOR YOUR HELP...!!!
11-18-2019 01:40 PM
I do not know with whom you had your first communications. Community Experts are all expected to follow a strict code of conduct. We do not embarrass people who ask for help. On the other hand, not everyone who posts on the Community is a direct representative of our Expert Community. I am sorry that happened to you.
OK - dead mouse.
The first thing to try, if you can do so, is to replace the batteries in the mouse. Use the best batteries you can obtain. The "battery door" on the mouse might be on the back of the mouse or on the bottom of the mouse in a little compartment that is either opened by sliding a door or (less likely) secured with a screw.
The problem, if there is one, with replacing "just the mouse", is that the little "sit on desk" USB receiver that came with the keyboard-mouse set provides the wireless interface for both the keyboard and the mouse. A new mouse would likely not simply "marry" itself to the existing receiver.
Having said that, if your Dell computer has a spare USB port on it, you could purchase a mouse that comes with it's own little plug-in receiver. Receivers are typically tiny things and plug right into the USB port. As long as the signal from the plugged in receiver can connect to the mouse, all is good.
For example, Logitech makes mice that come with a little receiver for the mouse. Microsoft, too, makes mice. Which mouse is "best" for your Dell computer is not something I can answer - no "Dells" in our home office. Smiling.
In general, the brand of mouse is not as important as the quality of the mouse, the strength of the receiver (not something we usually know), about how long the batteries are expected to last, and whether the mouse is compatible with the version of Windows you are running on your computer. (Read the fine print on the mouse description / box to find out which Windows versions are supported.)
Using the keyboard with its own receiver and a mouse with its own receiver is not likely going to cause problems. I cannot guarantee that is the case, of course. Keep your purchase receipt for your new mouse in case you want to return it to the store.
Reference
HP Wireless Deluxe Desktop Keyboard and Mouse - Product Specifications
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