CANT LOG IN

[Renee132]

HP DESKTOP CANT LOG IN...TRYING TO PUT IN SAFE MODE

[VikramTheGreat]

Hi @Renee132,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP desktop can't log in and you're trying to boot into Safe Mode, here’s a simple guide to help you do that, even if you're stuck at the login screen.

How to Boot into Safe Mode (Without Logging In)

Option 1: Use the Power Menu (if accessible)

1. On the login screen, click the Power icon (bottom right).
2. Hold Shift and click Restart.
3. Your PC will reboot into the Windows Recovery Environment (WinRE).

Option 2: Force WinRE with 3 Failed Boots

If you can’t access the Power menu:

1. Turn on your PC and force shut it down (hold the power button) 3 times in a row during boot.
2. On the 4th boot, Windows should enter Recovery Mode.

Once in Recovery Mode

1. Click Troubleshoot.
2. Go to Advanced Options > Startup Settings.
3. Click Restart.
4. On the next screen, press 4 or F4 to boot into Safe Mode.

What You Can Do in Safe Mode

• Run antivirus scans
• Uninstall problematic apps or updates
• Create a new user account
• Check disk health using chkdsk

I hope this helps.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat