• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Laptop PC 15s-fq2000 (2D119AV)
Microsoft Windows 11

CAProgram Files\WindowsApps\AD2F1837.myHP 6.52219.341.0 x64 v10z8vjag6ke6\win32 X

Windows cannot find 'C:\Program.

Files\WindowsApps\AD2F1837.myHP 6.52219.341.0_x64_v10z8vjag...\DesktopExtension.exe. Make sure you typed the name correctly, and then try again.

 

Please guide me to solve this problem.

1 REPLY 1
HP Recommended

Hi @HemantJ,

 

Welcome to the HP Support Community

 

I understand you are facing an Operating system issue with your HP Laptop PC 15s-Fq2000 (2D119AV) . Not to worry I will help you to get a resolution to resolve the issue.

 

To assist you better:

  • Was any software installed prior to this issue occurring?
  • Have any windows updates been done recently?
  • Did you uninstall any HP Software?

While you respond to that, please follow the below steps:

 

Perform SFC Scan: 

1. Use Windows shortcut keys Win + X to open the quick menu and then select Command Prompt (Admin). 

2. At the command prompt, type the following command sfc /scannow 

3. Press ENTER 

4. The sfc /scannow command will scan all protected system files, and replace corrupted files. Note Do not close this Command Prompt window until the verification is 100% complete. The scan results will be shown after this process is finished. 

 

Uninstall The HP System Event Utility

   - right-click on the Windows-Start-Logo

   - choose "Apps and Features"

   - look for HP System Event Utility in the list, click on it and then click Uninstall to initiate the uninstallation

2) Reinstall The HP System Event Utility

   - Download: https://ftp.hp.com/pub/softpaq/sp101501-102000/sp101543.exe

   - Execute it and follow the installation process.

3) Reboot the machine.

 

Check for a BIOS update using HP Support Assistant and please update all the drivers shown on HP Support Assistant

 

Update Windows : Select Start  > Settings  > Update & Security  > Windows Update , and then select Check for updates. If updates are available, install them. 

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.