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CD/DVD & system image restore

HP Recommended
Pavilion Laptop 14 ce
Microsoft Windows 10 (64-bit)

I have been tearing my hair out trying  to find a solution to HP not including CD/DVD drive and MS requiring a CD/DVD for restoring a system image.

After trying suggestions from experts that did not work, I found the following which does work, well it did for me:

HP Support Agent
HP Support Agent
10,488 10,491 471 748
Message 2 of 2
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HP Recommended

@lewishilary Welcome to HP Community!


I understand that you are unable to perform system restore.


In that case, you will have to order a recovery media: Click here for steps.


Or you may also attempt to download the same using the steps on this link: click here


Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

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