COMPLAINT

[Icon77]

I first arranged to have my PC repaired 2 weeks ago. It came back a few days later and had not been repaired the same issue remained. I spoke to agents via Whatsapp and they arranged to have it collected and repaired again. I just got the PC back and it is still not repaired, it does not even turn on now! How is this level of incompetence possible in such a large company as HP?! What kind of lazy incompetent people are employed in the so called repair department?! I tried contacting someone on Whatsapp and no one is responding. I phoned and selected for someone to text me, no one has! I have never known such bad incompetent service and will certainly never buy another HP product ever again!

P.S. After finally getting a message on Whatsapp I was told that my case would be handed over to complaints and that I would have to wait for 3 "working" days for a response. Which means 5 days due to the weekend. After spectacularly failing to repair my computer twice I would have expected my case to be expedited. Never, ever again!

[Nal_NR]

Hi @Icon77 ,

Welcome to the HP Support Community. 

I'd like to help!

To get the answer to this question, we have limited support boundaries in the support community as of now.

Since the case has already escalated, the concerned team will follow up with you. However, I recommend you contact phone support for further updates.

[Icon77]

Hi Elohi_NR,

Thanks for the reply. I have been waiting for 8 days now for someone from CRT to contact me. I used the "call back" portal on the site but no one did.