Camera issues

[Beulah_j]

I have trouble issues with a built-in camera. It doesn't show display in Zoom. 

[Nal_NR]

Hi @Beulah_j,

Welcome to the HP Support Community. 

I'd be glad to help you! 

If the built-in camera on your HP Spectre x360 Laptop - 15-eb0053dx isn't displaying in Zoom on Windows 11, the problem might be due to a driver issue, privacy settings, or an app conflict. Here’s a step-by-step guide to troubleshoot and fix the issue:

Steps to Troubleshoot the Built-in Camera

Check if Camera is Enabled:

• Press Windows + X and select Device Manager.
• Expand Cameras or Imaging Devices.
• Ensure the camera (e.g., HP TrueVision HD Camera) is listed and doesn't have a red cross or a yellow exclamation mark.
• Right-click the camera and select Enable device (if it is disabled).

Update or Reinstall Camera Driver:

• In Device Manager, right-click on the camera and select Update driver > Search automatically for drivers.
• If no updates are found, go back, right-click the camera again, and select Uninstall device. Restart your laptop, and Windows should automatically reinstall the camera driver.
• Alternatively, visit the HP Support website to download and install the latest camera driver for your model.

Check Camera Privacy Settings:

• Go to Settings > Privacy & Security > Camera.
• Make sure Camera access is turned On.
• Ensure that Let Apps Access your camera is also turned On and scroll down to verify that Zoom has camera access enabled.

Adjust Zoom Video Settings:

• Open Zoom and go to Settings (click on your profile picture or the gear icon).
• Click on the Video tab and select your camera (e.g., HP TrueVision HD Camera) from the drop-down list.
• Ensure that Hide non-video participants is not enabled.

Close Other Apps Using the Camera:

• Make sure no other application (e.g., Skype, Microsoft Teams) is using the camera simultaneously. Close these apps or use Task Manager (Ctrl + Shift + Esc) to end their processes.

Please find the remaining steps in the next post. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @Beulah_j,

Please find the remaining steps below.

Run the Windows Troubleshooter:

• Go to Settings > System > Troubleshoot > Other troubleshooters.
• Scroll down and run the Camera troubleshooter to detect and fix any issues automatically.

Check for Windows Updates:

• Go to Settings > Windows Update and check for any available updates.
• Install any updates and restart your laptop.

Test Camera in Another Application:

• Open the Camera app (type "Camera" in the Start menu) to see if the camera works there. If it doesn't, the problem might be system-wide.

Disable/Enable the Camera from BIOS/UEFI:

• Restart your laptop and press Esc or F10 to enter the BIOS/UEFI settings.
• Look for System Configuration or Security settings, and ensure the Integrated Camera or Webcam option is Enabled.
• Save changes and exit the BIOS.

Check for Malware or Conflicting Software:

• Run a full system scan using Windows Security or a trusted antivirus tool to ensure malware isn't causing the issue.

Additional Steps

• Reset Zoom App: Go to Settings > Apps > Installed apps. Find Zoom, click on the three dots (...) and select Advanced options > Reset.
• Test with an External Camera: To confirm whether the built-in camera has a hardware issue, connect an external USB camera and check if it works in Zoom.

If the camera is still not working after these steps, there may be a hardware fault with the camera itself. If that’s the case, consider reaching out to HP phone support for further assistance or repair.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.