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‎01-27-2023 05:51 PM

HP Recommended
Product: hp envy desktop T
Operating System: Microsoft Windows 11

I just bought an HP Envy Desktop TE01.  I want to connect it to an older Dell Monitor.  The port for the monitor that is in the middle of the back of the desktop did not fit the monitor connection so I took off a black cover from a port on the upper left hand side of the back of the computer and the monitor connection fit that.  So I connected the monitor at that other port.  But I can't get the computer to connect to the monitor.  Do I have to use the monitor port in the middle of the back of the computer?  You can tell I am a novice.

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1 ACCEPTED SOLUTION

Accepted Solutions

‎01-27-2023 09:34 PM

HP Recommended
@MerryMary39 wrote:

.. I took off a black cover from a port on the upper left hand side of the back of the computer and the monitor connection fit that...

@MerryMary39 

 

No you can not use that port, it is disable that why it is covered.

 

Regards.

BH
***
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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2 REPLIES 2

‎01-27-2023 09:34 PM

HP Recommended
@MerryMary39 wrote:

.. I took off a black cover from a port on the upper left hand side of the back of the computer and the monitor connection fit that...

@MerryMary39 

 

No you can not use that port, it is disable that why it is covered.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




1 person found this reply helpful
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‎01-28-2023 11:09 AM

HP Recommended

Thank you very much.  This is just what I needed to know.

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