• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
Are you having hardware issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-14-2023 03:38 PM - edited ‎01-14-2023 03:39 PM

HP Recommended

Want to donate used HP 8600 Deskjet Office Pro.  Error message on printer screen "Printer head is missing or installed incorrectly"  I have a new printer but would like to reset the old printer to factory settings (erase any memory) but error message stays on screen and only option is the tutorial i.e. can't get to factory reset options.  Help.  Thanks.

Category:
4 REPLIES 4

‎01-15-2023 12:42 PM - edited ‎01-15-2023 12:44 PM

HP Recommended

Here is a video that should help you reset the printer.

 


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If my post helped you or you just want to say thanks, click on the Yes button next to the "was this reply helpful?"

Was this reply helpful? Yes No

‎01-15-2023 04:05 PM

HP Recommended

Apologies.  I should have been more clear.  Error message on printer screen does not allow me the option to return to home, only to watch a video explaining the error. Tried turning printer off numerous times and plugging, unplugging, pushing on button when plugging in etc. Printer screen always returns to printer carrier error message with no (apparent) option to bypass.  All buttons outside of screen inoperable.  Thank you.

Was this reply helpful? Yes No

‎01-16-2023 08:18 AM

HP Recommended

If that is the case, the printer needs repair since its firmware appears to have issues.

It is not really worth taking to a shop and investing $$ since it has very little value at this time even as a repaired item.


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If my post helped you or you just want to say thanks, click on the Yes button next to the "was this reply helpful?"

Was this reply helpful? Yes No

‎05-16-2023 08:17 AM

HP Recommended

Hi community!

 

The following article may also help you:

 

How to solve printhead error

 

Regards,

SofiaML

I work on behalf of HP.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.