Can't Log Into Computer

[Aquarina]

We use to log in with a four-digit pin number. After an update in the system, the pin number no longer works and it's asking for a password.   We do not know the password and it is asking for security questions that we do not have.  We cannot get on the internet because we cannot log into the computer.  Need help reestablishing access to computer.

[WAWood]

@Aquarina 

Passwords or PINs simply can NOT be recovered; instead, they have to be reset.

If your PC reset your password on you, we can not help in that because we have no access to either the original or the new password.

We are not permitted to assist in resetting passwords due to HP Policy.
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For Admin password resets, you have to contact your regional HP Customer Support location directly for assistance.
https://support.hp.com/us-en/contact-hp?openCLC=true

[Aquarina]

I went to the support center in which I am going in circles.  I can't seem to get a real person to help with this issue.