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Elder19
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Message 1 of 2
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Can’t access internet or open files

HP Recommended
Example: Pavilion 23-b232
Microsoft Windows 10 (32-bit)

I’m connected to the WiFi but I can’t the internet and I can’t open files, I did system restore and nothing changed, I then  went to recovery and tried to reinstall Windows 10 got up to 55% then it shutdown I have a HP pavilion 23-b232

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Lil_Boy_Blue
Level 12
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Message 2 of 2
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HP Recommended

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

 

 

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