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- HP Community
- Desktops
- Desktop Operating Systems and Recovery
- Can't access recovery files

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07-25-2013 03:24 AM
I had to do a system recovery of my PC, and before then used the Recovery program to make an automatic backup on my external HDD.
I have since then found my backup on there and extracted it into a "System recovery files" folder on my pc. But it won't let me access them, so I cannot copy them back into place or open them.
Whenever I try to open the folder it tells me I do not have the necessary permissions to access the folder, and directs me to the folder's security options. Even though I am logged in as administrator I cannot give any permissions to view or edit the folder.
Is this supposed to happen? How do I gain access to my files?
Solved! Go to Solution.
Accepted Solutions
07-25-2013 05:44 AM
Take a look at this thread: http://answers.microsoft.com/en-us/windows/forum/windows_7-security/access-denied-to-2nd-hard-drive-...
Scroll down until you see the answer and then look for the paragrahp "To take ownership of a file, follow these steps: " with step by step instrcutions on how.
I'm not an HP employee.
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07-25-2013 05:44 AM
Take a look at this thread: http://answers.microsoft.com/en-us/windows/forum/windows_7-security/access-denied-to-2nd-hard-drive-...
Scroll down until you see the answer and then look for the paragrahp "To take ownership of a file, follow these steps: " with step by step instrcutions on how.
I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
06-30-2014 06:47 AM
Agree with Recoveryfix for access file recovery software, You can try this software to recover access files. For more details: http://www.compactaccessdatabase.net and http://www.mdbrecovery.org
12-29-2016 10:16 AM
Hi!
I have closed this thread to help keep the comments timely. If you have more to add, please start a new thread. Click here if you want to learn more about how to start a new conversation/thread.
Please post in a new thread for better exposure. It may also be helpful if you posted a few more details about your computer/printer and your issues.
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about forum posting, please feel free to send me a private message!
Thank you!"