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‎07-29-2018 01:00 PM

HP Recommended
Product: hp pavilion g6 2146sl
Operating System: Microsoft Windows 10 (64-bit)

Hello, im trying to use the HP Recovery Mode by pressing "Esc" and then "F11" as soon as the Pc starts running. The problem is that it doesn't load properly :Here what the screen looks like.Here what the screen looks like.

Did it several times so i tried to use the backup CDs with Windows on  but the result is the same.

Yes, i changed the Boot priority to CD/DVD in the BIOS.

Is it an hardware problem?

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-30-2018 08:03 AM - edited ‎07-30-2018 08:05 AM

HP Recommended

@Will1231r3

 

Hello;

Allow me to welcome you to the HP forums!

 

The Win10 Upgrade is know to corrupt the Recovery partition stored there by the OEM that built the original machine. This pretty much guarantees that no HP Recovery is going to work: http://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/HP-Recovery-Manager-Blocked-After-Windo...

This means that RESET no longer works on your PC due to your doing the Win10 Upgrade.

However, these "backup CDs", are they Recovery Media that you created using HP Recovery Manager?  If so, they should work and if they do not, that implies a more serious hardware problem with your PC -- something we can not diagnose from here.



I am a volunteer and I do not work for, nor represent, HP

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2 REPLIES 2

‎07-30-2018 08:03 AM - edited ‎07-30-2018 08:05 AM

HP Recommended

@Will1231r3

 

Hello;

Allow me to welcome you to the HP forums!

 

The Win10 Upgrade is know to corrupt the Recovery partition stored there by the OEM that built the original machine. This pretty much guarantees that no HP Recovery is going to work: http://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/HP-Recovery-Manager-Blocked-After-Windo...

This means that RESET no longer works on your PC due to your doing the Win10 Upgrade.

However, these "backup CDs", are they Recovery Media that you created using HP Recovery Manager?  If so, they should work and if they do not, that implies a more serious hardware problem with your PC -- something we can not diagnose from here.



I am a volunteer and I do not work for, nor represent, HP
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‎07-30-2018 08:12 AM - edited ‎07-30-2018 10:00 AM

HP Recommended

Yes, that is what I meant for backup Cds. But they don't work...

I guess thats it.... Thank you for the answer.

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